Shipping Policy for Zerili Aust. NZ

Thank you for choosing Zerili! This Shipping Policy outlines our shipping options, costs, and delivery times for orders within New Zealand and Australia. We strive to ensure that your purchases arrive as quickly and smoothly as possible.

Shipping Destinations

We currently ship to addresses within New Zealand and Australia only. Unfortunately, we are unable to deliver to other international destinations at this time.

Shipping Costs

  • Free Standard Shipping: For orders over $100, we offer free standard shipping to both New Zealand and Australia.
  • Orders under $100: A flat-rate shipping fee will be applied to orders under $100:
    • New Zealand: $15 NZD
    • Australia: $15 AUD

Processing Time

  • Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

  • New Zealand: Standard delivery usually takes 2-5 business days after processing, depending on your location.
  • Australia: Standard delivery typically takes 2-5 business days after processing.

Please note that delivery times may vary depending on factors outside of our control, including customs processing for Australian orders.

Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email so you can monitor your package’s progress.

Delays

While we strive to deliver within the estimated timeframes, please understand that unexpected delays can occur. In such cases, we will keep you updated and do our best to minimize any inconvenience.

Missing or Lost Packages

If your package is delayed beyond the estimated delivery period or appears lost, please contact us as soon as possible. We will work with our carriers to resolve the issue promptly.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by calling in Australia - 1800 960 006, and in New Zealand - 0800 374663, by filling out the form below, or by emailing us at info@zerili.co.nz. We would be happy to discuss this with you further to ensure your complete satisfaction.